Our products are designed to function reliably and constantly in all types of environments, and built with world-class quality standards in mind. However, occasions will arise when a unit must be repaired or recalibrated at our factory.
Warranty Service:
Determine if your equipment is within the warranty period. For warranty terms click here. If it is within the warranty period OSI will handle the repairs according to the conditions outlined in our warranty guarantee.
Out-of-Warranty Service:
If the equipment is out of warranty, OSI will require a purchase order or credit card number for billing purposes.
Returns: To return equipment, parts or material to us, follow the procedure outlined below:
1. Contact our customer service staff. [Phone: 1 301 963 3630 xt 218 or click >here<] 2. Determine warranty status of the parts/material and minimum service charge*. 3. Get a Returned Material Authorization (RMA) number ** [For RMA request click >here<] 4. Once you have received an RMA number: Package the unit to prevent damage in shipping and handling and send it to our factory.
Your order will be handled expeditiously on a first-come first-served basis.
* Note: Minimum service charge includes cleanup, calibration, and testing / troubleshooting and minor repairs. Repairs requiring replacement of part will cost extra. Minimum service charge must be paid per standard terms prior to issue of Return Material Authorization (RMA). OSI Terms and Conditions apply. ** OSI will NOT accept equipment, parts, or material of any kind without an RMA.
Copyright 2007 Optical Scientific, Inc. All rights reserved. HIP, LEDWI, LOA, OFS, OFS-F, ORG, OWI, VIS, and WIVIS are registered trademarks of Optical Scientific, Inc.
